PAIGE
A chatbot for the city
Making procurement a piece of cake
The City and County of San Francisco spends approximately $2 billion on goods and services provided by private sector businesses. The process can be difficult to understand due to the numerous rules involved. Yeti worked with the San Francisco Office of Contract Administration and Committee on Information Technology to develop a chatbot for the procurement process. I was brought onto the team to work on visual design as well as some language & logic adjustments for the chatbot.
“Government procurement is complicated. Guidance is scattered or threadbare, and people hate feeling lost as they try to navigate the process.”
Introducing PAIGE
The Procurement Answers and Information Guided Experience, or PAIGE for short, is an internal tool that guides city employees through procurement. Employees with questions now have instant 24/7 access to documentation.
Clear Guidance
Replace confusion and frustration with clear walkthroughs. PAIGE will give you an overview of the procurement process you'll take. PAIGE also provides printable guides and cheat sheets for you to reference.
Consistent Knowledge
PAIGE can answer over 1,000 questions about IT procurement subjects like vendor tiers, RFPs, SOWs, and sourcing contracts.
Accessible Documentation
Have quick access to all forms, documents, and templates during your procurement. Less time searching, more time doing.
